#Ive got bills to pay update#
Do I have to pay a fee if I move house? Providing you keep your existing energy tariff and simply need to update your address, you don’t need to pay an exit fee if you move house.Energy switching: frequently asked questions If an exit fee payment has been taken when it shouldn't have been – within the last 49 days of your fixed-term contract, for example – first contact your supplier to complain. Your energy supplier is required to contact you 42-49 days before the end date of your fixed-term tariff, informing you that your tariff is coming to an end and that you can switch without a fee. If you want to leave a fixed-term tariff before the end of the contract, it is likely that you will need to pay an exit fee.īut, if you are in the last 49 days of your fixed-term contract, you do not have to pay an exit fee and have the right to freely switch to any other energy supplier without being charged. You can also suggest an alternative plan if you feel your supplier is being unreasonable.ĭo I have to pay an exit fee when I switch?Įxit fees, also called cancellation fees, are regularly applied to energy tariffs that have a fixed price and end date. Your supplier should offer you a payment plan that allows you to repay any debt over the same length of time it’s built up. If your supplier doesn’t send you a bill after you get in touch with it, Ofgem’s back-billing principle offers some protection. You’re legally obliged to pay for the gas and electricity you use, so make sure you make contact as soon as possible. If you haven’t received a bill from your supplier, don’t ignore it. Use our template energy bill complaint letter if you've been overcharged.
You can send the complaint either by email or post, but we recommend you keep a copy of everything for your own records in case you don't get the outcome you want and need to escalate it. In order to make a complaint you will need to be able to say why you think you've been charged the wrong amount and include evidence to support your claim. If you get a bill you think is incorrect because you've been charged the wrong amount, you can dispute it with your supplier. If your new tariff is more expensive, you can change tariff or switch provider. The price you pay for energy might go up when your contract ends. The cost is capped, but it can change on a quarterly basis.
#Ive got bills to pay free#
An SVT is a rolling contract and you're free to leave any time. Standard variable tariff (SVT) Your energy suppliers basic offer, and usually the most expensive.
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